Refund policy
Returns & Exchanges
We want every pair to be right for your child. If they're not, returns are easy, and size exchanges are complimentary.
Wrong size? Complimentary exchange
Tell us the size you need and we'll ship the replacement as soon as your return is scanned by the carrier. No waiting for the parcel to travel back.
30-day returns
You can return shoes within 30 days of delivery for a full refund, as long as they come back in new, resellable condition:
- Unworn: tried on indoors only, with clean, unmarked soles.
- In the original, undamaged shoe box with all inserts and tags. Please don't use the shoe box as the shipping box, and don't tape or write on it.
Tip: have your child try the shoes on a carpet or rug for a few minutes. You'll know right away, and the shoes stay perfect.
How to start a return or exchange
- Email us at hello@pinorikids.com with your order number.
- We'll send you a prepaid return label within 1 business day.
- Drop the package at any carrier location.
Refund timing
Refunds go back to your original payment method within 5–10 business days after we receive and check the return.
Not returnable
Shoes showing outdoor wear, and items marked final sale. Gift returns are refunded as store credit.
Questions? email us at hello@pinorikids.com